My work sits between communication, product adoption, documentation, and implementation support. I have helped teams prepare for software transitions, create launch resources, align stakeholders, clarify workflows, and improve adoption through practical communication and enablement materials.
Based in Denton, TX. Open to delivery, implementation, and customer enablement roles.
software adoption increase
(CiraConnect)
support request
reduction
based
2021 — 2024
2022 — 2023
2021 — 2024
Rollout planning, stakeholder alignment, and launch documentation that reduces confusion.
Training resources, FAQs, onboarding guides, and user-facing support content.
Feedback loops, usage data, Power BI dashboards, and support friction reduction.
What it's like to work with me.
"I had the pleasure of working with Hamed during his time leading our internal communications program. What impressed me most wasn't just that he built our entire internal communications function from the ground up… it was how he did it. Hamed has a rare gift for making the complex feel accessible. When we were rolling out new software and processes, he didn't just send out dry announcements. He used comics, storytelling, and creative content that actually made people want to engage with what could have been boring technical updates. His approach transformed our training programs and made adoption of our new Management/Board Portal smoother than anyone expected. Beyond his professional skills, Hamed was genuinely a joy to work with. He brought enthusiasm and positivity to every interaction, always had a smile on his face, and consistently sought out feedback to improve his work. He naturally brings people together and makes any team he’s on better."
"If there's ever been a standard for writing high quality technical documentation, its Hamed. His documentation skills are incredibly thorough. Through his hard work we were able to greatly increase the efficiency of on boarding new employees, as well as have a reliable source of information for virtually anything you would ever need to know about the product."
"When Hamed began, we did not have a strong Communications department and he built it from the ground up. He used his creative talents to provide interesting communications, often using comics and creative writing, to engage the audience. He was also instrumental in improving our Training department providing engaging presentations, videos and written documentation to train internal employees as well as external clients."
"Hamed is an incredible asset to any team he is a part of. Over his time at CiraConnect he was pivotal in not only improving internal communication but establishing a department and process to formalize and deliver technical and non-technical information. Beyond his skills and work product Hamed is a joy to work with and his positive attitude is contagious. I cannot recommend him enough."
"I've had the distinct pleasure of working with Hamed at CiraConnect for several years. He approaches his tasks with great passion and dedication and routinely achieves results of the highest caliber. More importantly though, Hamed is incredibly supportive, an absolute joy to work with, and truly a team player. He is an outstanding worker and person; I can not recommend Hamed highly enough."